Transcript

clinic · Aria · voice marin · ENDED

assistant · text

Hello, you've reached Nexora AI. I'm Aria, your AI assistant. How may I help you today?

user · audio

응.

assistant · audio

What can I help you with today? You can ask about clinic hours, locations, services, providers, appointments, or administrative help.

user · audio

Copy.

assistant · audio

Sure. What would you like help with? For example, we can look at clinic hours, locations, services, provider information, or appointments. What’s the main thing you want to do?

Tool calls

None.

Confirmations

No write action was prepared.

Structured outcome

verified_actions comes from tool results. The narrative summary is never treated as proof an action happened.

{
 "call_id": "cmrkh0ffd001xqiybaecn3mez",
 "tenant_id": "cmrkcmyvz0000igzwqotam2k0",
 "agent_id": "cmrkcmz1d000kigzw6n7ax2rq",
 "industry": "clinic",
 "customer_identity_status": "UNVERIFIED",
 "caller_intent": "unknown",
 "summary": "The caller did not provide clear information or request during the call. The AI assistant offered help with clinic-related inquiries but received no actionable input.",
 "facts_collected": [],
 "actions_claimed": [],
 "verified_actions": [],
 "tool_failures": [],
 "confirmations_received": 0,
 "unresolved_questions": [
  "Caller intent not clarified"
 ],
 "escalation_reason": null,
 "human_owner": null,
 "follow_up_at": null,
 "disposition": "INFO_ONLY",
 "consent_status": "NOT_REQUIRED",
 "transcript_retained": true
}