Transcript

clinic · Aria · voice marin · ENDED

assistant · audio

Hello, you've reached Nexora AI. I'm Aria, your AI assistant. How may I help you today?

user · audio

Yeah, what services do you have?

assistant · audio

Sure, let me check what services are available and then I’ll walk you through them.

assistant · audio

We offer general consultations, pediatric check-ups, dermatology consultations, blood draws and lab work, and physiotherapy sessions. Each has a typical duration and a small prep note, like bringing a vaccination record for pediatric visits or wearing comfortable clothing for physiotherapy. If you want, I can help you choose one or check availability for a specific service and date.

Tool calls

search_clinic_servicesOK

{
 "kind": "READ",
 "impact": "LOW",
 "args": {},
 "result": {
  "ok": true,
  "data": {
   "services": [
    {
     "code": "GP",
     "name": "General consultation",
     "durationMin": 20,
     "prepNotes": "No preparation needed."
    },
    {
     "code": "PED",
     "name": "Paediatric check-up",
     "durationMin": 30,
     "prepNotes": "Bring the child's vaccination record."
    },
    {
     "code": "DERM",
     "name": "Dermatology consultation",
     "durationMin": 25,
     "prepNotes": "Avoid make-up on the affected area."
    },
    {
     "code": "BLOOD",
     "name": "Blood draw / lab work",
     "durationMin": 15,
     "prepNotes": "Fast for 8 hours if a lipid panel is ordered."
    },
    {
     "code": "PHYSIO",
     "name": "Physiotherapy session",
     "durationMin": 45,
     "prepNotes": "Wear comfortable clothing."
    }
   ]
  }
 },
 "latencyMs": 1
}

Confirmations

No write action was prepared.

Structured outcome

verified_actions comes from tool results. The narrative summary is never treated as proof an action happened.

{
 "call_id": "cmrkjyxhz002fqiybb50qy5bl",
 "tenant_id": "cmrkcmyvz0000igzwqotam2k0",
 "agent_id": "cmrkcmz1d000kigzw6n7ax2rq",
 "industry": "clinic",
 "customer_identity_status": "UNVERIFIED",
 "caller_intent": "inquire_services",
 "summary": "The caller asked about available clinic services. The AI assistant provided information on general consultations, pediatric check-ups, dermatology consultations, blood draws and lab work, and physiotherapy sessions, including notes on preparation and duration.",
 "facts_collected": [],
 "actions_claimed": [
  "Provided list of available services",
  "Explained typical duration and preparation notes for services"
 ],
 "verified_actions": [],
 "tool_failures": [],
 "confirmations_received": 0,
 "unresolved_questions": [],
 "escalation_reason": null,
 "human_owner": null,
 "follow_up_at": null,
 "disposition": "INFO_ONLY",
 "consent_status": "NOT_REQUIRED",
 "transcript_retained": true
}