NNexora AINexora Omnichannel

Call Agents ConversationsCalls

Transcript

ecommerce · Nova · voice shimmer · ENDED

No transcript captured.

Tool calls

None.

Confirmations

No write action was prepared.

Structured outcome

verified_actions comes from tool results. The narrative summary is never treated as proof an action happened.

{
 "call_id": "cmrkjzl90002vqiybulu63zgh",
 "tenant_id": "cmrkcmyvz0000igzwqotam2k0",
 "agent_id": "cmrkcmz3q000uigzwdah6xgbp",
 "industry": "ecommerce",
 "customer_identity_status": "UNVERIFIED",
 "caller_intent": null,
 "summary": "No transcript captured.",
 "facts_collected": [],
 "actions_claimed": [],
 "verified_actions": [],
 "tool_failures": [],
 "confirmations_received": 0,
 "unresolved_questions": [],
 "escalation_reason": null,
 "human_owner": null,
 "follow_up_at": null,
 "disposition": "ABANDONED",
 "consent_status": "NOT_REQUIRED",
 "transcript_retained": true
}