Transcript

ecommerce · Nova · voice shimmer · ENDED

assistant · audio

Hello, you've reached Nexora AI. I'm Nova, your AI assistant. How may I help you today?

user · audio

I want to buy some products.

assistant · audio

Nice, I can help with that. What are you looking to buy today? You can name a product, a category, or what you need it to do, and I’ll look for options. If you have a budget, share that too.

assistant · audio

Sure,

user · audio

Um...

user · audio

I am looking for some home supplies.

assistant · audio

Got it,

user · audio

Like the laundry supplies.

assistant · audio

Let me check what laundry-related options are available so we can narrow it down.

assistant · audio

Nothing matches that broad search yet. What’s the main thing you need—liquid detergent, pods, stain remover, fabric softener, or dryer sheets? If you tell me one or two items, and maybe your preference like scent-free or budget-friendly, I’ll search again.

assistant · audio

Okay, got it—

user · audio

I'm looking for liquid detergent which is budget-friendly.

assistant · audio

I don’t see any matches under “budget-friendly” yet. Let’s try a different angle. What size or type do you want, like a small bottle, a big family-size bottle, or a concentrated one? And do you have any preferences, like unscented, gentle for sensitive skin, or a specific brand you’d like me to look for?

Tool calls

search_productsNOT_FOUND

{
 "kind": "READ",
 "impact": "LOW",
 "args": {
  "query": "laundry supplies for home, such as detergent, stain remover, fabric softener, dryer sheets"
 },
 "result": {
  "ok": false,
  "code": "NOT_FOUND",
  "error": "no products",
  "speak": "Nothing matches. Ask what they need it for, then search again."
 },
 "latencyMs": 1
}

search_productsNOT_FOUND

{
 "kind": "READ",
 "impact": "LOW",
 "args": {
  "query": "liquid laundry detergent budget-friendly",
  "max_price": 15
 },
 "result": {
  "ok": false,
  "code": "NOT_FOUND",
  "error": "no products",
  "speak": "Nothing matches. Ask what they need it for, then search again."
 },
 "latencyMs": 0
}

Confirmations

No write action was prepared.

Structured outcome

verified_actions comes from tool results. The narrative summary is never treated as proof an action happened.

{
 "call_id": "cmrkko9w1003jqiybyywanju3",
 "tenant_id": "cmrkcmyvz0000igzwqotam2k0",
 "agent_id": "cmrkcmz3q000uigzwdah6xgbp",
 "industry": "ecommerce",
 "customer_identity_status": "UNVERIFIED",
 "caller_intent": "purchase_inquiry",
 "summary": "The user wants to buy home supplies, specifically liquid detergent that is budget-friendly. The assistant attempted to find matching products but did not find any under the 'budget-friendly' filter and is seeking more details about size, type, or preferences.",
 "facts_collected": [
  "User is interested in home supplies",
  "User specified laundry supplies",
  "User wants liquid detergent",
  "User prefers budget-friendly options"
 ],
 "actions_claimed": [
  "Assistant searched for laundry supplies",
  "Assistant searched for budget-friendly liquid detergent"
 ],
 "verified_actions": [],
 "tool_failures": [
  {
   "tool": "search_products",
   "status": "NOT_FOUND",
   "error": "no products"
  },
  {
   "tool": "search_products",
   "status": "NOT_FOUND",
   "error": "no products"
  }
 ],
 "confirmations_received": 0,
 "unresolved_questions": [
  "No matching budget-friendly liquid detergent found",
  "User has not specified size, type, or brand preferences"
 ],
 "escalation_reason": null,
 "human_owner": null,
 "follow_up_at": null,
 "disposition": "INFO_ONLY",
 "consent_status": "NOT_REQUIRED",
 "transcript_retained": true
}